Shipping & returns

We ship our products ourselves. Before leaving our premises, each item is carefully inspected and packaged, in order to make sure that it will reach you in perfect condition. We only use shipping companies that we trust will deliver your order safely and in time.

Where we ship

We can ship to most countries in the world.

We do not ship to Russia due to their customs regulations.

If you do not reside in Greece or the EU, please note that on top of the order payment, you will have to bear any customs charges when your order reaches your country. We have no control over these, and advise you to contact your local customs office. If you do not know how to do this, please contact us and we will be happy to help you in this respect.

Shipping cost

We offer tracked shipping worldwide at the following flat rates:

Greece:  Free shipping

Europe: 5€ per item

USA: 7€ per item

Rest of the world: 10€ per item

For selected orders we offer free upgrade for express shipping via DHL.

Delivery Times

We normally dispatch orders within 4-6 weeks of receiving them. Orders within Europe have a delivery time of around 10 days. Most orders will reach customers outside of Europe within 14 days. Note, however, that this is an estimate and that deviations can occur.

Cancellation & Returns

Cancellation

You have the right to cancel your order within 12 hours without giving any reason. In order to cancel your order, contact us within 12 hours from your order via our contact form or email (info@eugeniagerontara.com), providing your order number.
After your order has been processed, we will not be able to cancel it.

Returns

We take pride in the quality and craftsmanship of our products. All of our pieces have a unique story and character, so we want you to be happy with our products and our service. We have a 30 day exchange policy on all items except for custom orders. If you are not completely satisfied with a product, you can return it for a refund or replacement. Please note that we do not refund shipping costs.

For all returns and exchanges, your items must be unused and in the same condition you received them. They must also be in their original packaging.

Buyers are responsible for return shipping costs.

You should consider using a trackable shipping service, or purchasing shipping insurance. Otherwise we cannot guarantee that we will receive your returned items and cannot be held responsible for items lost in transit by carriers.

Customized/personalized orders cannot be returned.

You may return your products to:

Eugenia Gerontara

30, Karaiskaki str

PC 12351

Agia Varvara

Greece

For more details, please contact our customer service for details by calling 00302105623101 or send an email info@eugeniagerontara.gr

If you receive any product which is broken, damaged or defective, we kindly request that you contact customer service for instructions.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Refunds

Once your return is received and inspected, we will send you an email confirmation. Your refund will be processed, and a credit will automatically be applied to your credit card or your original method of payment, within a certain amount of days.

Gifts

If the item was a gift or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.